FAQ

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This is a site created for the purpose of helping IIa's employees access the appropriate resources and serve as a guide to point you in the right direction toward fixing problems commonly reported.

Contents

  1. 1 Q: How do I contact Support?
  2. 2 Q: How do I create an account with IIa for signing my timesheet, accessing MyIIa, or using other IIa services.
  3. 3 Q: I forgot my password for IIa webmail, timesheet, or MyIIa, how can I get it reset?
  4. 4 Q: I am locked out of my IIa account, what do I do?
  5. 5 Q: I can't access Ultipro, who should I contact about this?
  6. 6 Q: Where can I find quick links to all of the websites associated with IIa and work resources?
  7. 7 Q: My computer is running very slow. What is wrong?
  8. 8 Q: I need additional features added to my IIa phone or Blackberry. Who should I contact?
  9. 9 Q: My blackberry isn't working as expected. What should I do?
  10. 10 Q: My phone has tethering turned on so that I can use it as a modem for allowing my laptop access to the internet. Where can I get software for allowing this to happen?
  11. 11 Q: I accidentally deleted a file from the folder share, how can I get it back? 
  12. 12 Q: I tried to do something in Internet Explorer and it says that Java is disabled. How do I enable it?
  13. 13 Q: I tried to go to a network drive, but it isn't showing up after logging on to my computer in the office or through the VPN? How do I get it to show up?


Q: How do I contact Support?

A: You can email support@iiaweb.com where a support request will be opened and a support representative will contact you. Or if you would rather contact via telephone, you can call Aaron at 865-298-1258 or Jay at 865-298-1238.

Q: How do I create an account with IIa for signing my timesheet, accessing MyIIa, or using other IIa services.


A: You can create an account at http://www2.iiaweb.com/account.html where your information will be validated and an account will be created typically  within 48 hours.


Q: I forgot my password for IIa webmail, timesheet, or MyIIa, how can I get it reset?


A: Please fill out the account request form at http://www2.iiaweb.com/account.html and a confirmation email will be sent to you typically within 48 hours.


Q: I am locked out of my IIa account, what do I do?

A: After 3 incorrect password attempts, the system will automatically lock you out for 15 minutes. After 15 minutes, you will be able to try again. Or for more immediate assistance, you can email support@iiaweb.com to have your password reset, or go to http://www2.iiaweb.com/account.html and fill out the account request form.

Q: I can't access Ultipro, who should I contact about this?

A: Human Resources administers the Ultipro site and should be contacted regarding any information at wbastian@iiaweb.com or mwolfenbarger@iiaweb.com, including logging in to https://www.ultiproworkplace.com.

Q: Where can I find quick links to all of the websites associated with IIa and work resources?

A: The IIa portal is the best place to find links to all of the IIa websites you use on a daily basis, whether in the field or in the office at www2.iiaweb.com or www2.infointl.com.

Q: My computer is running very slow. What is wrong?

A: Please try rebooting your computer by turning it off and then on again to see if the problem exists after all programs are running again. If so, please contact support.

Q: I need additional features added to my IIa phone or Blackberry. Who should I contact?


A: Please clear the feature request with your superior and after cleared, please contact support@iiaweb.com.


Q: My blackberry isn't working as expected. What should I do?


A: The first step is to flip the blackberry over and pull out the battery, wait 10 seconds, then replace the battery and power the device back on. Then please see if the problem can be replicated. If it can, please contact support@iiaweb.com.


Q: My phone has tethering turned on so that I can use it as a modem for allowing my laptop access to the internet. Where can I get software for allowing this to happen?


A: If you are an AT&T user, then you will need to download the software from http://www.wireless.att.com/businesscenter/solutions/wireless-laptop/software.jsp. If you are a Verizon user, you can download the software from http://www.vzam.net/. 

Q: I accidentally deleted a file from the folder share, how can I get it back? 


A: Support will need to be contacted and the incident will be logged. Backups of all of our file shares are done nightly for any files that have changed, and each weekend for all other files. We are able to do restores the same day for files that have been deleted in the past week. Otherwise, it could take up to a week to retrieve the files and restore it to the appropriate location where we will be limited to the dates of files we are able to restore. 


Q: I tried to do something in Internet Explorer and it says that Java is disabled. How do I enable it?


A: In Internet Explorer, "Go to Tools --> Internet Options" from the main menu. Then change to the Security tab and click "Custom Level". To enable make sure "Disable Java" is selected under "Java."  Then restart the browser.

Q: I tried to go to a network drive, but it isn't showing up after logging on to my computer in the office or through the VPN? How do I get it to show up?


A: There are a couple of ways to fix this problem. You can either restart your computer or log of and log back on again. This will run the login script that maps your drives. Or the other way is to go to \\iiashare\netlogon and double click the script with your username. This will map your drives manually without you having to worry about logging off and on again. Both ways will accomplish the same task. 

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